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WOOCS v.1.3.0

RETURN

We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 14 days to return.

We’ll give you a full refund by the same method you used to pay, and all we ask is that items are returned clean, unworn and have all their tags on.

HOW TO RETURN

  1. Items must be in their original condition, with all tags still attached and you will be required to present the corresponding receipt.
  2. Fill in the online Returns Form below with your reason for returning the item. You have 3 days to fill in the form after receiving the products.
  3. Pack your garment in the original box, complete the Return Form found in the package and prepare the package for delivery.
  4. Please remember that financial responsibility for the return is yours and you will have to pay for the return shipping cost. Contact a courier at your choice to pick up the package and make you send the package to the following address:
    str.Romul Ladea nr.22
    Cluj Napoca
    Tel: +40 744441880

*Items returned to us in a non-sellable condition, will not be refunded and may be sent back to you.

EXCHANGE

If you want to exchange an item, you can request for a return and place a new order online.

REFUNDS

Once your return has arrived to us, you will receive a full refund within 15 days via the same means used to make your purchase. Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.

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